General site usage sequence

1. New order: choose plan, make login and password, check for available numbers, waiting time, select if need to allocate numbers immediately (if operator is online), choose payment method (if not enough balance)
2. For new clients: auto-login using your new login and password
3. Autopayment from balance if enough
4. Pay the invoice, notify about your payment
5. Automatic (BTC,LTC,DASH) or manual payment confirmation by operator
6. Query the number allocation; operator allocates the number
7. Turn on and get SMS in your "PANEL"
8. In case of any problems, write a ticket or request chat

Site map

• Registration / Profile - account creation, local time, language, additional information, Telegram bot access (under construction)
  (!) account will also be created automatically along with your first order (New order)
• New order - choose plan, payment, number allocation
• Orders - your order list
• Invoices - list of your invoices, creating invoices for BALANCE REFILL
• Balance - log of your payments and expenses
• PANEL - your control panel: turn on numbers, read SMS, prolongate expired
• Chatroom: chat with the operator in worktime
• Tickets: correspondence with the operator, notifications from the operator
• Currency rates to the U.S. Dollar for cryptocurrencies (used to calculate payments, taken from Poloniex and Central Bank of Russia)
• Guestbook - feedback

How to order a phone number?

• First of all, state all the necessary parameters of your order (country of the phone number, if it matters, services from which you are going to get SMS if number is not dedicated, quantity of numbers, timeframe of the service, your login and password if you are new here, and payment method)
• Usually, after the payment you should request the allocation of the number and turning it on; if the operator is online, you can check boxes for immediate allocation and immediate turning on
• During ordering you can see whether we have numbers available for you, and how long you should wait till the order is processed, if no operators are online right now
• If there are no numbers suitable for you, the order will not be accepted; contact the operator to specify your requirements, make a pre-payment if needed, and it will take several days to order and get new SIM cards
• Services are subdivided into ORDINAL and BUSINESS. Read about the difference here
• Select all the required services from the select menu one by one, and they will be added below; to delete any, click the red cross near the selected service
• If there is no service you need (please check both ORDINAL and BUSINESS lists), go to if service is not in the list »» page and add it there.
  Your submission will be reviewed by the operator and added if relevant; if you are logged in, you will get a notification through the ticket.
• For extra $10 you can reserve all the number for yourself; select "Dedicated SIM (+$10)". See details in What is "dedicated number"?
• Attention! Telegram registration prices differ - the cheapest onetime is Kazakhstan ($1), then Russia and Ukraine ($3), then Poland and Latvia ($10); one year is $5 for Kazakhstan, Russia and Ukraine, and $12 for Poland and Latvia (differentiation caused by demand and SIM card self-cost)
• We accept payments only in cryptocurrency and Qiwi. If you have none of these tools, you will not be able to pay and get service.
• For special conditions (particular cellular operator, bulk order, voice codes reception etc), contact the operator before ordering to clarify everything
• PAYMENT will happen automatically if you have money on your balance, otherwise the invoice will be created. Once you've paid, notify the operator about it. BTC, LTC and DASH are checked automatically, so the transaction ID is required; others are manual. Stay on the same page and wait; it reloads automatically
• ALLOCATION - after the payment confirmation, if you haven't selected immediate allocation, you should press the button for allocation. The operator will get your request in his panel and process it; it may take up to 5-10 minutes.
• The allocated number will appear in your PANEL, where you can turn it on, read SMS and prolongate if expired.
• If something went wrong, operator will contact you through the tickets.

What other services do you provide?

1. VPN and Proxy services, VPS based: shared (like popular VPN providers), dedicated channels, sTunnel connection, dedicated IP, bi-directional IP (you can make server on your computer with IP masked), other custom configuration on demand.
2. Web-services registration with SMS verifications on your behalf (for extra fee)
3. Proxy and escrow for the purchases on Russian language Internet marketplaces, non-criminal items, products and services from Russian language web services. The fee is 15% ($10 minimum) of purchase cost, including escrow (scam safe for you).
4. Other services - specify what do you need and we shall tell you whether we can help.

Won't you resell my number to someone else?

• No, every web service registration is unique, even for one-time usage, and will never be reused
• We also don't resell physical SIM cards after use; they are either no longer prolongated and die, or are destroyed physically.
  
  Hypothetically, it is possible for your service to be overtaken if a dead number were re-issued by the cellular operator and sold to someone as new. Several years may pass, but we haven't faced such situations yet.

Can I extend the term of a one-year number?

Sure. If you left your contacts, we will even remind you about this (this option is under construction). If not, the number might not be destroyed after the leasing period, but it is not guaranteed. Please ask for the prolongation before the term ends or not long after. You can prolongate your number automatically by visiting "Expired" tab in your PANEL. There is also information about the SIM card expiration date. Dead SIM cards can be theoretically restored in some cases, but the self-cost starts from $30.

What if my number is lost or gets dead?

We are maintaining our number pool periodically, checking for physical presence and prolongating or performing paid actions according to cellular operators' rules.
A force majeure situation might occur, like third-party remote SIM theft using a cellular operator insider (for Russian and Ukrainian numbers), or the number might be blocked by the operator for a reason other than non-prolongation. Physical SIM card loss is an exception for us.

Regardless of the reason your card was lost, we offer money back or substitution for the term you've ordered the number, counting from the moment of loss. With very low probability, the number might be restored

What is a "dedicated number"?

If you want your number not to be used for other clients to register their other web services, you can reserve the whole number for yourself. Otherwise, the number is shared (for example, if you have purchased a number for Yahoo, you might get a number where other clients' Telegram or Google accounts are already present)

Can I test the service before paying?

Our service works well, we've tested it, thanks.
Yes, it's possible but depends on circumstances. If we are unsure about successful reception, we offer you to test it before ordering.

What if no SMS arrives?

Contact the operator, we will try to replace the number, change the cellular operator or country, to get a positive result. We are using real physical SIM cards, so there should not be any problems.
If the service that sends SMS is temporarily not working, we can do it later.

Please note that SMS could be delayed or not delivered properly from small websites, domain sellers or hosting providers because of their SMS delivery system.

If the result is still negative, it is assumed you will get money back, but then we shall refuse to retry because of time costs.

How many SMS can I receive on my long-term number?

Pricing plans are intended for irregular SMS reception. If you need it regularly, more than once a week (2-3 times a week for Business plans), you can lease an automatic line or negotiate a surcharge with the operator (~$0.50 per SMS session). No surcharge is taken in case of an unintended event.

Business or Ordinal service - what is the difference?

Business web services are all related to finances. Others are considered Ordinal. But not all finance-related services are in the Business list, some of them are considered Ordinal so you can order them at the Ordinal price

I still have questions

The operator is available for chat at worktime (daily, from 10am to 2pm GMT except Saturdays) in CHATROOM or via messengers (Telegram @virtualsim, Jabber vsim@xmpp.jp)
You can also email us at virtualsim.net at protonmail.com (checked once a day) or CREATE TICKET. Your feedback is welcome in GUESTBOOK
The operator on duty can process your ticket or number request, if applicable. Strict worktime is not defined, but usually it's 2-4 hours before and after the main worktime, and also on Saturday.